You can delete your account yourself at any time.
How to delete your account
- Log in and open My account.
- Choose Delete my account, then enter your password.
If you can't log in, use the Contact page and write from the email on your account.
What gets deleted
Your profile, photos, matches, messages, knocks, saved people and date plans are removed straight away.
What we keep
We keep payment records because the law can require it. They're no longer linked to your name or email.
What happens when you delete your account
Deletion is immediate and permanent. We delete your profile, photos, verification selfie, knocks, passes, saved profiles, profile views, table memberships and posts, date plans, notifications, ZXenus Points, reviews, messages you sent us, and every conversation you were part of, including photos sent in them. We also remove any record of emails we sent you.
What we keep, and why
If you ever made a payment, we keep the payment record for as long as tax and accounting law requires, attached to an anonymised account that no longer shows your name, email address or date of birth. Reports about an account are kept with their details cleared, so that a deleted account can't be used to escape a safety review. Where we are required to preserve information for the authorities, for example in a child safety matter, we keep it for as long as the law requires.
Accounts that are never confirmed
If an email address is never confirmed, we delete the account automatically after fourteen days.