Getting started
- Why can't I see anyone yet? Finish your profile and confirm your email. On Free, you see people in your own city.
- Why isn't my photo showing? New photos are checked before anyone else can see them. You can see yours while it waits. If one was refused and you think that's wrong, contact us.
- How do I get verified? Send a selfie from Profile. A person checks it, and then we delete it.
Matching and chats
- How does matching work? It looks at what you each want, shared interests, place and activity, and learns from your likes and passes. It only suggests people who are also open to someone like you.
- Who can message me? Only people you've matched with. Blocking ends contact straight away.
- Why is a photo in my chat blurred? Photos stay blurred until you tap them, so you always choose what you see. They can only be shared once you've both written to each other.
- Can I take back a message? Yes. Use the menu on any message you sent, and choose Unsend.
- Who sees when I'm active? Only people you've matched with, and only if you both keep activity sharing on. It's in your profile settings.
Plans and payment
- How do I cancel? Turn off renewal in My account. You keep the time you've paid for.
- Why did I get an M-Pesa prompt? You turned on renewal. It only goes through if you enter your PIN.
Your data
- Can I download or delete my data? Yes, both are in My account.